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HelpDEZk can be used at any company's area, serving as an support to the shared service center concept, beyond the ability to log all the processes and maintain the request's history, it can pass it through many approval levels.
HelpDEZk can put together advanced managing resources with an extremely easy use. Simple and intuitive screens make the day-by-day easier for your team, speeding up the procedures and saving up a lot of time. It is developped in objects oriented PHP language, with the MVC architecture and uses the templates system SMARTY. For the javascripts, JQUERY is used.
HelpDEZk is released under GNU GENERAL PUBLIC LICENSE Version 3.
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Technology
Helpdezk is written in object oriented PHP language with the MVC architecture, uses SMARTY as template's system. For javascripts the JQUERY's library is used.
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Requests and incidents control
HelpDEZk, by its routing algorithm, will deliver the request to its responsible group, and, depending its configuration,